ABOUT OUR COMPANY
General Information
IP Data
Corporation is a privately held Class C corporation. We incorporated in
1998 in Alexandria, Virginia. Early in 2003 we moved to the huge
megalopolis, Edgewater, Florida, where the corporation was officially domesticated.
A three member board of directors (also stockholders in our corporation)
assist with recommendations concerning the direction of our business, our
policies and our products. However, we take most of our direction
from our client's needs and recommendations, as should most service and
information oriented companies. We have affiliates, associates and independent
contractors in Alexandria and Arlington, VA that handle necessary
interface requirements with the U.S. Patent & Trademark Office, the
Department of Commerce and the Library of Congress.
Two
of our board members and one of the officers of our corporation have over
40 combined years of management experience in the intellectual property
information and document delivery industry as well as in general paper
and electronic publishing.
We
combine our knowledge of intellectual property with our computer software
design and development capabilities to produce products and services for
companies and law firms that deal with U.S. and foreign patent data, as
well as the laws, rules and regulations governing intellectual property,
in general. We continue to improve current products and our IP data
inventory as well as design new products and systems to make your
job easier, more enjoyable, and more profitable.
Basic Business
Policies
The most
important people in our business are our clients. More than once we've
heard the question "Whatever happened to good customer service?"
Quite frankly, you'll find it right here at IP Data Corporation.
Providing good customer service is no accident. It requires training and
the right employees to make it work properly. It is also our choice
that people answer our phones, not machines. If you call us and a machine
answers, I assure you that it is either after hours, or that we are very
busy, and I can also assure you that it won't happen often.
If
you have a problem with our services or any of our products, please let
us know and we will take steps to correct the issue immediately. If
a product or service we provide does not meet our advertised standards,
or industry standards that you have come to expect, or you find a problem
with a publication or any product we sell, we will solve the problem to
your
satisfaction, or the purchase price of the product or service will
be cheerfully and immediately refunded to you. It indicates something
important to us that a good sized portion of our new business is by "word
of mouth."
We
are also "sticklers" for good and proper business ethics. Doing the right
thing is not always the most profitable thing in the short term, but
we find that over the long haul, it is always better for the strength and
growth of our company (and we also sleep better).
We
do not, nor will we at any time in the future, out-source any of our processes,
printing, product development or support functions outside of the United
States. This decision is based on our desire to provide you with the
very best products and services, and we feel that it is best accomplished
with direct hands-on management which is difficult to carry out half way
around the world, and we also feel that the people that service your needs
should be a part of, and responsibile for, the company with which you do
business.
The Past & Future
IP Data
Corporation started out as Sensory Publishing, Inc. publishing technical
non fiction and fiction titles in both print and leading edge electronic
formats along with designing our own custom software to process and format
the text and images for print publishing as well as the "bleeding edge"
portable electronic reader displays. We originally placed a minor emphasis
on government publications, but over the last few years we have shifted
all of our resources into an array of intellectual property products and
custom software to handle the management, searching, custom image display
and rapid delivery of U.S. patent data and IP publications.
We
moved from general publishing into IP publishing and document management/delivery
after one of our largest clients contracted us to design a large data management
system for patent data. Building on the additional skills and knowledge
gained from that project, we shifted our primary focus on data management
and delivery systems for a much wider range of IP products. We listen
closely to our clients and it helps us immensely. As of this writing, our
IP client list is well over 630 law firms and corporations, and the list
continues to grow at a good pace.
We
will not let our growth interfere with or reduce our level of customer
service or the quality of our products that you have come to expect from
us. We will work hard to earn your trust, and even harder to keep it.
Thank
you for taking the time to read this important information. As always,
if you have questions or comments about our policies, services or products,
please call us at 800-832-2823. We will be very happy to speak with you.
Sincerely,
Christy Bartholomew Publisher
& Vice President
Formerly
Sensory Publishing, Inc., now
IP Data Corporation
2003 Old Mission Road, New
Smyrna Beach, FL. 32168 U.S.A.
800-832-2823
Fax 208-361-6381 Support@IPDataCorp.com
Same company, same
great products, new name!
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